Delete your account
Option 1: in the app (instant)
- Open Avena or Safehold and sign in.
- Tap the person icon (top right) to open Account.
- Tap Delete account, enter your password and confirm.
Your account is deleted straight away and you are signed out on every device.
Option 2: ask us by email
Email support@studios.afrisovera.com from the email address on your account, with the subject "Delete my account" and the app you use. We may ask you to confirm it's you. We complete deletion requests within one month.
Lost access? Reset your password from the app's sign-in screen ("Forgot password?"), then use Option 1.
What is deleted
- Your name and email address
- Your password and all active sign-ins
- Any events you were hosting that have no tickets sold (they are cancelled)
What we have to keep
UK law requires us to keep records of payments, tickets and Safehold deals (including deal messages and proof) for 6 years. These can include the name and email used for that purchase or deal. They are used only for legal, tax, fraud-prevention and dispute purposes, then deleted. Card payments and payout details are held by Stripe, not by us.
When you can't delete yet
- While a Safehold deal you're part of is waiting for payment, paid and held, delivered, or has a problem reported. Complete or cancel it first, so the other person isn't left stranded.
- While an Avena event you host has tickets sold and hasn't happened yet. Cancel it (buyers are refunded in full) or wait until it's over.
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